Refund policy

At TAVRYNO, we want you to be satisfied with your purchase.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos or videos of the issue.

After reviewing your request, we may offer a replacement, store credit, or refund where appropriate.

For hygiene and safety reasons, opened or used personal-care products may not be eligible for return unless the product is defective or otherwise covered by applicable consumer law.

Please contact us before sending anything back. We will provide return instructions where a return is required.

Nothing in this policy limits your rights under applicable South African consumer protection laws.

For return or refund enquiries, contact us at 

• tavrynoza@gmail.com